Shipping Policy

Order Confirmation
After placing an order, you will receive an order confirmation email. This means we have received your order in our system and pre-authorized your credit card for the purchase.
Once inventory is confirmed, we will process your payment and ship your order within 2 business days.

All prices for items shipped to the United States include free shipping (excluding non-domestic ZIP codes: 006-009, Puerto Rico, 995-999, Alaska, 967-968, and Hawaii).
We offer free standard shipping within the United States. If you choose our free shipping service, your order can be delivered within 2-10 days. We ship from our warehouse closest to you, located in Los Angeles, CA, Savannah, FL, and New Jersey, NJ, and most orders are delivered within 7 days.

Disclaimer: We have no influence on carrier operations and cannot speed up the movement of packages through their systems. We do not issue refunds if your package does not arrive on your desired timeframe. If you have a deadline, please order early to avoid disappointment. While the information we provide is correct, LUNTHINK assumes no responsibility for any delivery errors made by the shipping company. If your package is lost or stolen, we will file a claim with the shipping company and, once the shipping company's responsibility is confirmed, we will promptly resend the package. This may take up to 10 days to resolve.

Shipment Tracking
We will send you the correct tracking code immediately after your order is shipped. We will also send tracking information to the email address you provided during checkout so you can track your shipment.

If you do not receive tracking information from us within 3 business days of placing your order, please contact us at jinpeng688@outlook.com and be sure to include your order number.

We encourage you to track your package online or by phone with the shipping carrier. Most companies can provide an estimated delivery date. If there are any irregularities in the shipment progress, please be sure to contact us.

We strongly recommend that you arrange installation after your device is delivered and inspected. While we strive to ensure the safe delivery of your order, issues may occasionally occur during shipping (including, but not limited to, damage, lost packages, and missing items). We will do our best to help correct the situation, but we are not responsible for labor costs or project delays incurred due to receiving damaged goods.

Receiving Your Shipment
Steps to Receiving Your Shipment:
1. Take photos of the package on or off the truck before accepting it from the carrier.
2. Confirm that the shipment is yours. If the shipment is not yours, please refuse the shipment and contact our Customer Service Team within 24 hours at jinpeng688@outlook.com.
3. Inspect and count all products being delivered. Ensure that the part numbers and quantities match the packing slip. If there are any discrepancies, you must note this on the bill of lading and contact our Customer Service Team within 24 hours of receipt.
4. Inspect the product for damage. If damage is suspected, refuse the shipment. Be sure to take photos of the damage and clearly note it on the bill of lading.
5. Do not rush to sign the delivery receipt:
· If the shipment is visibly damaged, write "Damaged" on the delivery receipt and refuse the shipment. Please notify us as soon as possible. Please be sure to provide us with photos of the undamaged packaging and product.
· If an item is missing or the wrong item is delivered, you must note this on the bill of lading and contact our Customer Service team at jinpeng688@outlook.com within 24 hours of receipt.
· If the driver does not allow you to inspect the goods or does not give you the opportunity to refuse delivery, please do not sign the bill of lading and immediately contact our Customer Service team at jinpeng688@outlook.com.

Report any damaged or missing items to jinpeng688@outlook.com within 48 hours of delivery. Please retain all original packaging (including the shipping pallet, if applicable) in case you need to return the item.

Following these steps will protect you in the event of any damage and make the process of replacing damaged and/or missing items smoother.

If there is no note regarding damage on the freight receipt or if the damage is reported more than 24 hours after delivery, LUNTHINK is not responsible for the cost of repairing or replacing damaged items. We do not accept free returns for items weighing over 200 pounds because they are oversized and overweight. The buyer needs to bear the shipping costs for returns. However, if it is due to quality problems or transportation damage, we will replace it for you free of charge, and the buyer does not need to bear the shipping costs for return or replacement of the goods.